Terms & Conditions
Luxargo Ltd is a company registered in the Hong Kong SAR. Our correspondence address is 11F, Tung Yiu Building, 31A Wyndham Street, Hong Kong.
This agreement does not acknowledge any relationship between you and the Website or Luxargo Ltd (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of the Website or Luxargo Ltd.
Use of Materials
We have created the Website to provide information about our company and products for your personal use. You may download one computer copy or print one copy of the material on the Website for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright© and trademark™ are preserved intact and are neither modified, nor deleted, nor changed. Unless otherwise stated, you should assume that everything you see or read on the Website (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) (“Website’s Material”) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
You are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any of the Website’s Material in any way for any public or commercial purpose. Furthermore, the Website's Material may not be displayed or communicated on any other website, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, your permission to use the Website's Material will automatically terminate and any copies made of the Website's Material must be immediately destroyed. Any unauthorised use of the Website's Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Luxargo Ltd does not authorise linking to the Website from a third party website without its prior written authorisation.
Any unsolicited communication or material you transmit to Luxargo Ltd via the Website or by electronic mail or otherwise, excluding personally identifiable data about yourselves, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Luxargo Ltd. By sending communications to Luxargo Ltd, you automatically grant the Website and Luxargo Ltd a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything you transmit may be used by the Website or Luxargo Ltd and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Luxargo Ltd will only keep your information for as long as either required to by law or as is relevant for the purposes for which it was collected.
Luxargo Ltd ensures its best effort to comply with the obligations and requirements set out in the Personal Data (Privacy) Ordinance under the laws of Hong Kong SAR, in terms of the collection, use, retention and access of personal information. Your personal information will be kept private and secure in the Website's information base system with restricted access by authorised personnel only.
The information on the Website is intended for general information purposes only. Luxargo Ltd tries to ensure that the information provided is accurate and complete. However, Luxargo Ltd does not warrant or represent that the Website's Material is accurate, error-free or reliable or that use of the Website's Material will not infringe rights of third parties. Use of the Website is at your own risk.
Luxargo Ltd does not warrant that the functional and/or technical aspects of the Website or the Website's Material will be error free or that the Website, the Website's Material or the server that makes it available are free of viruses or other harmful components. If use of the Website, or the Website's Material results in the need for servicing or replacing property, material, equipment or data, Luxargo Ltd is not responsible for those costs. Without limiting the foregoing, everything on the Website is provided to you “AS IS” and “AS AVAILABLE” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. Luxargo Ltd and its suppliers make no warranties about the Website’s Material, software text, downloads, graphics, and links, or about results to be obtained from using the Website. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.
You agree to indemnify and hold harmless Luxargo Ltd, its Affiliates, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including any breach of this Agreement by you.
In general, all trademarks, designs, logos and service marks (collectively the “Trademarks”) which appear on the Website are registered and unregistered Trademarks or are licensed for use by Luxargo Ltd by third parties. Other Trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the Website without the written permission of Luxargo Ltd or such third party who owns the trademark. Misuse of any Trademark or other content displayed on the Website, except as provided herein, is strictly prohibited.
All contents of this website are either Copyright © 2018 Luxargo Ltd or are licensed for use by Luxargo Ltd. All rights reserved. Please refer to the section of these “Use of Materials” on the Website above.
Links to other websites operated by third parties not affiliated to the Website may be indicated on the Website. The inclusion of any link to such third party sites does not imply endorsement by the Website of those sites. Luxargo Ltd has not reviewed all of the sites linked to the Website and is not responsible for the content or accuracy of any off-site pages or any other sites linked to the Website. Linking to any other off-site pages or third sites is at your own risk.
You agree that Luxargo Ltd may terminate your access to and use of the Website if Luxargo Ltd reasonably believes that you have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of Luxargo Ltd or any third party, or for any reason with or without notice to you. You agree that Luxargo Ltd may modify or discontinue the Website, with or without notice. You agree that Luxargo Ltd will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled “Disclaimer,” “Limitation of Liability,” and “General Provisions” will survive termination of these Terms.
Limitation of Liability
Under no circumstances whatsoever shall Luxargo Ltd be liable for any loss arising out of or in connection with the use of information available from the Website whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Luxargo Ltd has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.
At our request, you agree to compensate us fully and hold us, Luxargo Ltd (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you. This includes the use of the Website by any other persons using your account caused by your action or inaction.
If you breach the Terms and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the Terms.
Unless otherwise specified, the information and materials on our website are presented solely for the purpose of promoting the products and services of the Website. Luxargo Ltd makes no representation that the Website's Material is appropriate or available for use in every country of the world. You are using the Website at your own risk and are responsible for complying with applicable local laws, keeping in mind that access to the Website's Material may not be legal by certain persons or in certain countries. Our products are available only in Hong Kong. Any cause of action you may have with respect to the Website must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of the Hong Kong SAR without regard to its conflicts of law provisions. All disputes will be submitted to the exclusive jurisdiction of the competent courts of the Hong Kong SAR. The waiver by Luxargo Ltd of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
Last update: NOV 2018
Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator:
11F, 31A Wyndham St
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Analytics and third-party tools
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
General information and mandatory information
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
11F, 31A Wyndham St
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Encrypted payments on this website
If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
Opposition to promotional emails
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
Data protection officer
Statutory data protection officer
We have appointed a data protection officer for our company.
11F, 31A Wyndham St
Data collection on our website
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Analytics and advertising
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
Google Analytics Remarketing
Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.
The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google").
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider's website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.
You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You will first need to log into Facebook.
If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.
This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.
We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp's servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.
If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.
Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.
Plugins and tools
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Payment service providers
Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.
If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.
Our website further accepts payments via Shopify Payments. The provider of this service is Shopify Inc., 8F 150 Elgin Street, Ottawa K2P 1L4, Canada.
If you select payment via Shopify Payments, the payment data you provide will be supplied to Shopify based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.
You’ll find their legal terms here: https://www.shopify.com/legal/terms-payments-hk
Collection of Personal Information
Luxargo Ltd does not sell, share or trade customers Personal Information collected online with third parties. Personal Information collected online will only be disclosed within our corporate group for internal use only. When you purchase an the Website product the Personal Information we collect may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
The Personal Information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased on the Website
- To update you on the delivery of the products and for customer support purposes
- To provide you with relevant product information
- To process your orders and to provide you with the services and information offered through the Website and which you request
- Further, we will use the information you provide to verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Website; improve the layout and/or content of the pages of the Website and customize them for users; identify visitors on the Website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
Security of Personal Information
Luxargo Ltd ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access to Personal Information
- Maintaining technology products to prevent unauthorized computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
The Website uses 128-bit SSL (secure sockets layer) encryption technology when processing your financial details.
Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Website. In exceptional circumstances Luxargo Ltd may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Luxargo Ltd is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by Luxargo Ltd please contact us trough our contact page and we will resolve the issue.
Last update: NOV 2018
Terms of Purchase
Eligibility of Purchase
In order to place orders with us, you must meet our conditions of eligibility:
- Be 21 years of age or over
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Luxargo Ltd for payment or be in possession of a valid PayPal account
- Provide personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Website)
All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
The Website is for your personal use only. You may not purchase goods from the Website for reselling purposes or commercial exploitation.
We will endeavour to ensure content and product descriptions on the Website to be accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free. Please refer to our Return policy if you feel a product offered on the Website is not as described.
Prices shown on the Website are in Hong Kong Dollars (HKD). Prices displayed on the Website at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Website are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard, Apple Pay, Google Pay and PayPal.
By placing an order using one of the above credit/debit card and online payment methods, you confirm that the credit/debit card(s) or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Luxargo Ltd, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the payment card industry to make your shopping experience safe and secure. If you have registered an account on the Website and have decided to save your card details with us, your details will be encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
From time to time, we may offer pre-orders on the Website. Pre-ordered products will ship upon product availability, and an estimated delivery date will be provided to you following receipt of your pre-order. Pre-order availability is subject to change, and if the expected ship date changes from what was originally communicated to you, Luxargo Ltd will contact you with an updated ship date. When you pre-order a the Website product, you will receive the same return period as standard orders.
Acceptance of Your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Luxargo Ltd will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
We reserve our right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items
- We identify a pricing or product description error
- We are unable to obtain authorization for payment
- You do not meet the eligibility criteria to purchase as set out in our Terms
We will contact you as soon as possible if there are any problems with your order.
Last update: NOV 2018